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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Save your sanity: Reduce virtual sprawl by 50% by Avnet, HP and Partners
July 24, 2009 - (Free Research) Tune into this webcast to learn how to reduce server sprawl issues in your virtual environment. Learn how to avoid storage management challenges with automation technology. Discover tool features, usage, and custom reporting options to benefit your data center.
PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel
September 28, 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.
Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel
September 28, 2009 - (Free Research) Join this Webcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9
September 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
Five Steps to Successful Data Center Consolidation by BMC Software, Inc
June 2009 - (Free Research) Using the five step process outlined in this white paper, we were able to eliminate more than 2,000 servers from our own IT infrastructure, saving an estimated $10 million dollars in data center costs.
Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Networking Solutions Resource Center by Cisco Systems, Inc.
November 2009 - (Free Research) This Networking Solutions Resource Center was developed to bring the latest information on networking technology to today's IT pros. The videos, reports, whitepapers, podcasts and other materials that you'll find here were created to show you how your company's networks can help the people who work there be more efficient and productive every day.
Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation
April 2009 - (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
TSM 6.1 – Next Generation Management for Today’s Enterprise Data Centers by Mainline Information Systems
August 2009 - (Free Research) From its inception, Tivoli Storage Manager was designed to be a highly scalable and available data protection solution. However, Tivoli Storage Manager V6.1 takes data protection scalability to the next level with a new relational database, based on IBM DB2® technology, designed to store many more objects and manage more data.
Data Protection for Virtual Environments Webcast by Quantum Corporation
September 2009 - (Free Research) In this webcast, Greg Schulz, Founder and Senior Analyst at The StorageIO Group, and Randy Glissman, Solutions Marketing Manager at Quantum, explore solutions for virtual server data protection and discuss general data center trends and perspectives.
Using an Archiving Strategy to Achieve Greater Efficiency by Datalink and Symantec
August 2009 - (Free Research) Unstructured data is the largest growing data segment today. Some IT groups are turning to archiving solutions to lower cost, reduce risk, and make better use of resources. This podcast will explain how archiving strategies can help drive efficiency in the data center.
Go Green with Ease: Five Steps for Small IT Shops by Cisco Systems, Inc.
February 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
VKernel Chargeback - Automated Chargeback Solution by VKernel
July 2009 - (Free Research) Many organizations understand they need cost-visibility or a more formal chargeback process in order to further expand their virtual data centers. The challenge is where to begin and how to implement an automated solution.
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